Both demos run live on the same system a client gets. Nothing you enter is stored.
The inquiry type, how urgent it is, a one line summary, and a reply ready to send.
The tone changes with the timing. A few days after quoting, it's a courtesy. After a month, saying no should be as easy as saying yes.
Most quotes aren't lost to competitors. They're lost to silence. This is the message that follows up for you.
"Hi there, the boards on our back deck are rotting and a few are getting soft underfoot. It is roughly 300 square feet. Could you quote me on replacing them, and do you have any availability in early October?"
Hi Dana, thanks for reaching out about your deck. We can definitely help with those boards, and 300 square feet is a very manageable job. We'll send a quote shortly. Could you confirm your address and whether early October works for an onsite visit?
"I am furious!! I just had my new refrigerator delivered, but your delivery company left a massive dent on the back left side! This is unacceptable and I am very mad."
Hi James, thank you for letting us know, and I'm sorry about the dent on your new refrigerator. That isn't the standard we hold ourselves to. We'll make this right. Could you send a photo of the damage so we can arrange a replacement or repair?
We'll set it up on the tools you already use, tuned to how your business talks to customers.